Shipping policy

Shipping Policy

Effective Date: 1st January 2025

Welcome to Mamoyamo! Below you’ll find details about our shipping processes, timelines, and policies to ensure you have a seamless shopping experience.

Shipping Locations

We currently ship to:

• Gulf countries.
• For international shipping, additional fees may apply depending on the destination.

Processing Times

• Orders are processed within [1-3] business days (Monday-Saturday).
• Orders placed after [specific time, 9 AM to 5 PM] or on weekends/holidays will be processed the next business day.

Shipping Options and Delivery Times

We offer the following shipping methods:

1. Standard Shipping: [Estimated delivery time, e.g., 5-7 business days]
2. Expedited Shipping: [Estimated delivery time, e.g., 2-3 business days]
3. Overnight Shipping: [Delivery time, e.g., 1 business day; include any cutoff times]

Delivery times are estimates and may vary due to external factors, such as weather, carrier delays, or customs.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

• Free shipping is available on orders over AED 50.
• Additional fees may apply for oversized or heavy items.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number and link to track your package in real time.

Undeliverable Packages

If a package is returned to us due to an incorrect address, unclaimed delivery, or other issues, we will notify you. Additional shipping fees may apply to reship the package.

Customs and Duties (For International Orders)

Customers are responsible for any customs fees, duties, or taxes that may apply to international shipments. These charges vary by country and are not included in our shipping fees.

Lost, Damaged, or Delayed Shipments

We strive to partner with reliable shipping carriers. However, if your package is lost, damaged, or delayed, please contact us at care@mamoyamo.com with your order details.

• Lost packages: Refund Policy
• Damaged items: Provide photos of the damaged product and packaging for a resolution.

Contact Us

If you have any questions or concerns regarding your shipment, feel free to reach out to our customer service team at care@mamoyamo.com